Videos for Family user registration

The video tutorials below are designed to assist Family users in registering for ForceNet.

ForceNet is a Defence-owned, secure, electronic communications platform connecting registered users within secure online communities independent of the Defence Protected network.

For more information, please go to our FAQs.

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Step 1: Finding the registration form

00:01:16
  See transcript

Finding the Registration form

Voiceover: Welcome to the ForceNet landing page, if you scroll down, you’ll see some introductory information about what ForceNet can offer you as a family member.

Voiceover: To join, click the apply to join button at the bottom of the ‘Family Members’ information section, next to the ‘Link to FAQs’ button.

Voiceover: Next, you’ll need to select the option to join as a family member.

Voiceover: Once you’ve selected this option you’ll find a brief outline of the registration process below.

Voiceover: First, you’ll fill in your details and choose a Defence member to sponsor you.

Voiceover: Once you’ve done that, the Defence member will receive an email letting them know you’d like to join ForceNet and they’ll be asked to sponsor you.

Voiceover: Finally, once sponsored you’ll receive a confirmation email to complete the registration process and be able to log into ForceNet.

Voiceover: If you’d like to join ForceNet for Families, go ahead and click the ‘Apply To Join’ button at the bottom left of the screen to start your application.

 

Step 2: Terms of Use

00:01:12
  See transcript

Terms of Use

Voiceover: The first step in the application form is ti read and acknowledge the Terms of Use for ForceNet. It is important you take the time to read these, as they will outline your responsibilities as a user of ForceNet.

Voiceover: Excuse me a second, while I take some time to read these.

Voiceover: Once you have read these terms fully, you can click the ‘I agree to the terms of use’ checkbox located below the terms to acknowledge you agree to them.

Voiceover: This box must be ticked for you application to be successfully submitted. If you do not agree to the terms of use specified, do not click the check box.

Voiceover: If you are not comfortable agreeing to the terms of use, that’s ok but please note your application will not be able to progress.

Voiceover: If you have difficulty reading the Terms of use in this section, can also find these at the bottom of the page.

Voiceover: Simply click on the link on the right hand side of the footer of the page.

Step 3: Who is your Defence Sponsor

00:01:01
See transcript

Who is my Defence sponsor?

Voiceover: The next section in the application form is your Defence sponsor’s details.

Voiceover: The first field asks you to enter your Defence sponsor’s employee ID or their personal email address as listed in Defence One.

Voiceover: If you choose to enter their employee ID, this should be a 7 digit number, currently referred to as their PM Keys number.

Voiceover: Alternatively, you can choose to enter their personal email address.

Voiceover: If you need to confirm this with your sponsor, ask them for their alternate personal email address listed in Defence One or PM Keys.

Voiceover: Finally, you’ll be asked for your sponsor’s last name before proceeding on to the next section to enter your own details.

Step 4: Enter your details

00:01:33
See transcript

Enter your details

Voiceover: The final section of the application form is for your personal details.

Voiceover: It is important that these details are entered as accurately as possible, as they cannot be changed later on in the process.

Voiceover: The first two fields from the top of the page are for your first and last name.

Voiceover: The information entered here, including capitalisation, will be carried over to your account if you are accepted to join.

Voiceover: Next you will be asked to enter your email address.

Voiceover: This must be different from your Defence sponsor’s email address. This is to ensure each has a unique contact address.

Voiceover: You will then be asked for your mobile phone number. This is an optional field that you can choose to complete, or simply choose to leave blank.

Voiceover: The next step is to click the security check box. You might be prompted with a series of images to confirm you’re not a robot.

Voiceover: If this happens, follow the prompts until a tick appears in the box.

Voiceover: There must be a check in this box for your application to proceed.

Voiceover: The last step is to click the ‘Apply’ button below the Security check field.

Voiceover: Once you’ve selected the ‘Apply’ button, you should expect to receive an email from ForceNet to conform your address within 30 minutes.

Voiceover: If you do not see the email arrive, check your Spam or Junk Mail folder. If the email doesn’t arrive, complete the registration form again.

Step 5: What happens next?

00:01:05
See transcript

What happens Next?

Voiceover: Once you have submitted your initial application form, you will receive an email from our system requesting that you confirm your email address.

Voiceover: Click the ‘Confirm your email address’ button on the third line of the email to confirm.

Voiceover: Now that you’ve confirmed your email address, your application will be forwarded to your chose Defence sponsor for them to agree to sponsor your access.

Voiceover: If approved, you will receive a welcome email to finalise your application.

Voiceover: If your application is not approved by your chose sponsor, you will receive an email notifying you of their decision.

Voiceover: Note: the application is only valid for 3 months. If it is not approved within this timeframe you will need to complete a new application form.

Voiceover: So now may be a good time to have a chat with your chosen sponsor to remind them to approve your request as quickly as possible.

Step 6: Welcome email - Set password

00:01:16
See transcript

Welcome Email – Set Password

Voiceover: Now that your sponsor has approved your application, you will have received a confirmation email titled ‘Welcome to ForceNet’.

Voiceover: This email will contain your username on the second line of the email.

Voiceover: And a button titled ‘Set your new password and login to ForceNet’ after the first three sentences.

Voiceover: Please note that this link is only valid for 48 hours, so it is important you complete the registration process during this timeframe.

Voiceover: Click the Set your new password and login to ForceNet button.

Voiceover: You’ll need to type your password in the ‘New Password’ field.

Voiceover: Note: your password must be at least 8 characters including a capital letter, number, and a symbol.

Voiceover: This makes for better password security, to protect your account.

Voiceover: Next, you’ll need to re-type this password in the ‘Confirm password’ field to confirm.

Voiceover: Once you’ve finished confirming your password, click the ‘Submit’ button below the ‘Confirm password’ field.

Step 7: Set PIN

00:01:01
See transcript

Set PIN

Voiceover: Next you’ll be prompted to choose a PIN

Voiceover: The PIN will help you extend your session on ForceNet, allowing you to pick up where you left off, if you haven’t used your account for up to 10 minutes at a time.

Voiceover: You’ll need to pick a number that is between 4 to 6 digits long.

Voiceover: Please note that it cannot be a sequence of consecutive numbers like 1 – 2 – 3 – 4, or identical numbers like 1 – 1 – 1 – 1.

Voiceover: You’ll need to type your chosen PIN in the New PIN field, and then confirm this PIN in the Confirm PIN field.

Voiceover: When you’ve confirmed your PIN, click the Save PIN button.

Voiceover: You’ll now be automatically logged in.

Voiceover: Welcome to the ForceNet Community.